Trainee- Quality Engineer Triage (Contract)

Department : Global Complaint Triage Team

JOB SUMMARY

Work requires independent evaluation, selection and application of standard engineering techniques, procedures, and criteria, using judgment and ingenuity in making minor adaptations and modifications. Assignments include Quality Process execution, research for investigations, report preparation and other activities of limited scope. Duties are assigned to provide experience and familiarization with quality, compliance and engineering methods, independent thinking, and company practices and policies.

ESSENTIAL DUTIES
- Responsible for complaint intake / evaluation execution issued from different sources work orders case, sales force case, flat files, and help center case and identifying potential reportability
- Gather any intake missing information from customer service, technical services, suppliers, distributors ensuring the incident description allows an accurate intake complaint coding
- Upon need will execute complaint investigation / closure




- Provide accurate and timely turn-around on complaints and other activities. Maintain records that are accurate and concise in accordance with Terumo BCT QMS ensuring regulatory compliance
- Prepares and reviews engineering/technical documents such as Reports, SOPs,Work Instructions, Job aids, Templates..
- Takes initiative and demonstrates inquisitive approaches to solve moderately complex problems, identifying problems, generating alternatives and recommending solutions.
- Follows department processes and regularly makes recommendations on these processes.
- Works cooperatively and effectively in a team setting or across teams to achieve common goals and results.
- Actively participates in Quality System, particularly with respect to documentation.
- Demonstrates extreme focus to the end customer.

MINIMUM QUALIFICATION REQUIREMENTS

Education
- Bachelor Degree in Engineering (preferably Mechanical/Electrical/Elect

📌 Trainee - Quality Engineer Triage (Contractual Role) (Thiruvananthapuram)
🏢 Terumo Penpol
📍 Thiruvananthapuram