ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

Position Overview: We are seeking a strategic and experienced ITSM manager for our IT Service Management function. This role will be responsible for defining and implementing strategies, frameworks, and processes to ensure effective and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation.

ESSENTIAL JOB FUNCTIONS:




- Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational efficiency.
- Lead and manage a team of professionals, including Ops Managers, leading tool configuration, ensuring alignment with organizational goals and priorities.
- Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives.
- Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.
- Drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory require

📌 IT Service Management (Bengaluru)
🏢 Information Services Group
📍 Bengaluru