Role & responsibilities

This role requires an individual with excellent problem-solving abilities coupled with a robust customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.

You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -
- Provide world class remote assistance to users via Chat, Phone and eMail
- Assists users by remote troubleshooting and resolving technical and service issues.
- Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.

Principle duties and responsibilities | Job Description :
- Provides comprehensive remote support across major operating systems -
- Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
- Follow documented procedures for issues presented and escalate further if need be.




- Has the ability to troubleshoot by -
- Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
- Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
- Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
- Assist in setting up, configuring, and installing new software and hardware.
- Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
- Communicate effectively with non-technical users to explain solutions in an understandable manner.
- Collaborate with cross-functional teams to escalate and resolve incidents.
- Support & Execute the deployment and int

📌 Walk-in || Helpdesk Support Engineer (Hyderabad)
🏢 Movate Technologies
📍 Hyderabad