Job Description

Role & Responsibilities:
- Manage customer accounts and orders for assigned customers.
- Communicate with customers in German and English (written and verbal).
- Process customer orders and delivery schedules in SAP SD.
- Coordinate with Production, Logistics, Quality, Sales, and Supply Chain teams.
- Monitor delivery schedules, inventory, and customer requirements.
- Handle customer complaints and order-related issues.
- Maintain customer portals and master data.
- Support logistics planning, documentation, and dispatch activities.
- Perform order analysis, backlog management, and reporting activities.

Preferred Candidate Profile:
- Fluent communication skills in German and English.
- 3+ years of experience in Customer Service, Order Management, or Supply Chain.
- Hands-on experience with SAP SD.
- Experience in customer interaction, logistics coordination, and delivery management.
- Strong analytical and problem-solving skills.

Perks & Benefits:
- Competitive compensation package.
- Learning and development opportunities.
- Collaborative work environment.
- Health and wellness perks.

📌 Customer Service Officer (Pune)
🏢 Tata Technologies
📍 Pune