Position Overview

We are seeking a agile, results-driven, and hospitality-focused
Assistant General Manager (Unit Head)
to oversee the complete operations of our premier resort in Pondicherry. As the Unit Head, you will be entirely responsible for day-to-day operations, financial performance, guest satisfaction, and team leadership. You will ensure the resort maintains the highest standards of service while seamlessly blending Pondicherry’s unique cultural charm with luxury hospitality.
- Location:
Pondicherry (Puducherry)
- Reports To:
Managing Director
- Department:
Administration

Key Responsibilities

1. Operational Leadership & Unit Management
- Oversee all core resort departments, including Front Office, Housekeeping, Food & Beverage (F&B;), Kitchen, Maintenance, and Security.
- Ensure smooth, seamless day-to-day operations that align with the brand's standard operating procedures (SOPs).
- Maintain the physical property to the highest standards, ensuring regular preventive maintenance and safety compliance.

2. Guest Experience & Quality Assurance




- Act as the face of the resort, interacting with guests, gathering feedback, and personally handling high-profile VIPs.
- Maintain an exceptionally high standard of customer service, proactively resolving guest grievances to ensure positive online reviews (TripAdvisor, Google, OTA platforms).
- Infuse local Pondicherry culture, aesthetics, and hospitality nuances into the guest experience.

3. Financial Acumen & Revenue Growth
- Drive the unit's profitability by managing operational budgets, controlling costs, and optimizing resource allocation.
- Collaborate with the Sales & Marketing/Revenue management teams to maximize room occupancy, average daily rate (ADR), and F&B; revenue.
- Review monthly P&L; statements and implement corrective actions to meet financial targets.

4. Team Leadership & Talent Management
- Lead, mentor, and motivate a diverse team of department heads and staff, fostering a culture of account

📌 Assistant General Manager (Puducherry)
🏢 CGH Earth
📍 Puducherry