Key Responsibilities
- Make outbound calls to existing customers to maintain relationships and improve retention.
- Understand customer concerns and provide suitable resolutions.
- Follow up with customers regarding service feedback, renewals, and pending issues.
- Inform customers about current offers, products, or services.
- Build long-term customer relationships through regular communication.
- Handle customer complaints professionally and escalate issues when required.
- Maintain accurate records of customer interactions in CRM or Excel.