Are you a Procure-to-Pay (P2P) expert who loves building relationships, driving adoption, and turning complex AP operations into measurable value? We are looking for a Customer Success Manager to own a portfolio of Fortune 500 Accounts Payable customers and act as their trusted P2P advisor helping them get the most out of AppZen's Autonomous AP platform.
Responsibilities
- Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning AppZen's AP automation solutions with business goals.
- Manage multiple customer engagements using robust project management practices, including regular status updates, adoption plans, and action tracking.
- Provide functional and technical expertise across AppZen's accounts payable and invoice automation capabilities, including support for major releases and platform enablement.
- Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization to improve autonomous rates.
- Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.
- Own a portfolio of enterprise Accounts Payable customers as the primary post-sales relationship owner driving adoption, value realization, retention, and renewal.
- Drive Business and Value Reviews with customers, representing value realization metrics, expansion opportunities, and scalability avenues.
- Ensure governance and compliance for steady-state account transitions, including systematic Knowledge Transfer from Implementation teams.
- Run regular cadences with customer teams; forecast arising problems, flag issues and concerns ahead of time, and prepare solutions in advance to avoid escalations.
- Proactively monitor and report on operational health metrics (adoption, SLA reports, CSI) to internal and external stakeholders to identify and mitigate risk.
- Drive and coordinate RCAs and high-severity issues in close collaboration w
📌 Customer success Manager (Pune)
🏢 AppZen
📍 Pune