Job Title: Receptionist cum Telecaller

Organization: Reliance Animation Academy
Location: Patna, Bihar
Employment Type: Full-time

Job Summary

Reliance Animation Academy is seeking a dynamic, well-spoken, and customer-focused Receptionist cum Telecaller to manage front office operations and handle inbound/outbound calls. The ideal candidate should possess excellent communication skills, a professional attitude, and the ability to guide prospective students regarding the academy's courses and services.

Key ResponsibilitiesReception Duties
- Welcome and assist walk-in students, parents, and visitors professionally.
- Manage the front desk and maintain a positive first impression of the academy.
- Handle incoming calls, emails, and inquiries.
- Schedule appointments and counseling sessions.
- Maintain visitor records and student inquiry registers.
- Coordinate with faculty and counselors for appointments and follow-ups.

Telecalling Duties
- Make outbound calls to prospective students from provided databases.
- Follow up on leads generated through digital marketing campaigns,



seminars, and walk-ins.
- Explain course details, fee structure, and admission procedures.
- Convert inquiries into admissions through regular follow-up.
- Maintain accurate records of calls and update the CRM or inquiry register.
- Achieve daily and monthly calling and follow-up targets.

Required Skills
- Excellent verbal and written communication skills (Hindi and English).
- Good interpersonal and customer service skills.
- Basic computer knowledge (MS Office, Email, Internet).
- Strong convincing and counseling abilities.
- Ability to multitask and work in a fast-paced workplace.
- Professional appearance and positive attitude.

Qualification
- Graduate in any discipline (preferred).
- Diploma or certification in Office Administration or Customer Service is an added advantage.

Experience
- 0–2 years of experience in Reception, Telecalling, Customer Service, or Education Counseling.
- Fr

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