Customer Handling
- Attend all walk-in customers professionally.
- Understand customer requirements and investment objectives.
- Explain project features, specifications, pricing, payment plans, and offers.
- Build trust and maintain long-term customer relationships.
- Resolve customer queries promptly and professionally.
Lead Management
- Handle all digital leads received from Meta Ads, Google Ads, website, property portals, WhatsApp, referrals, and other sources.
- Contact every assigned lead within the prescribed turnaround time.
- Conduct telephonic follow-ups until closure.
- Maintain regular communication with prospective customers.
- Reactivate old and dormant leads.
T
elecalling & Follow-Up
- Make daily outbound sales calls.
- Schedule customer meetings and site visits.
- Follow structured follow-up plans using CRM software.
- Maintain high responsiveness through calls, WhatsApp, SMS, and email.
- Ensure no inquiry remains unattended.
Site Presentation
- Conduct skilled site visits and project demonstrations.
- Explain:
- Location advantages
- Commercial potential
- Floor plans
- Unit availability
- Investment returns
- Rental potential
- Project amenities
- Construction status
- Possession details
Sales & Deal Closure
- Convert inquiries into bookings.
- Understand customer objections and address them effectively.
- Negotiate within company-approved pricing policies.
- Coordinate with management for approvals wherever required.
- Achieve assigned monthly and quarterly sales targets.
- Prepare booking proposals and assist customers with payment planning.
Documentation
- Ensure complete customer documentation before booking.
- Collect and verify KYC documents.
- Assist customers with booking forms and application forms.
- Coordinate with the accounts and legal departments for documentation.
- Maintain proper customer files.
CRM & MIS
- Update every inquiry in the CRM system.
- Record all customer interactions accurately.
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