Overview

Job Description
Below is a qualified Job Description (JD) for an Technical Architect – ServiceNow Platform with specialization in TSOM, TSM, and CMDB, designed for large telecom transformation programs.
Job Title
Technical Architect – ServiceNow (TSOM / TSM / CMDB)
Location
Onshore – UK
Experience
15+ years of overall IT experience with 8–10 years of relevant hands-on experience in the ServiceNow platform, particularly in telecom-focused modules such as TSOM, TSM, and CMDB.
Job Summary
We are seeking an experienced ServiceNow Technical Architect to lead the architecture, design, and technical governance of ServiceNow platform implementations in a telecom environment. The role will focus on Telecom Service Operations Management (TSOM), Telecom Service Management (TSM), and CMDB architecture, ensuring scalable, secure, and high-performing platform solutions.
The Technical Architect will work closely with Program Managers, Enterprise Architects, Product Owners,



and development teams to design solutions aligned with enterprise architecture standards and telecom operational requirements.
Key Responsibilities
Architecture & Solution Design
Define end-to-end technical architecture for ServiceNow implementations.
Design scalable solutions across key modules including:
TSOM (Telecom Service Operations Management)
TSM (Telecom Service Management)
CMDB
ITSM / ITOM integrations
Ensure architecture aligns with enterprise architecture standards and telecom operational frameworks.
CMDB Architecture & Governance
Design and implement CMDB data models and CI relationships.
Define CI lifecycle management and data governance policies.
Implement and manage:
ServiceNow Discovery
Service mapping
Data ingestion frameworks
Ensure CMDB health, data quality, and compliance.
Telecom ServiceNow Architecture (TSOM & TSM)
Design ServiceNow solutions for telecom service assurance and operations.
Architect integration with telecom OSS/BSS systems, including:
Network monitoring tools
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📌 ServiceNow Technical Architect (Pune)
🏢 Prodapt
📍 Pune