Pawspace.

3+ years in operations, field team management, service delivery, provider/vendor management or customer operations.

Key Responsibilities
- Own daily service delivery across dog training, boarding, sitting, host/sitter onboarding and pet taxi services.
- Manage 15+ trainers, groomers and other service providers for allocation, productivity, follow-ups and completion tracking.
- Ensure all scheduled orders/sessions are fulfilled for the day with minimum delays, cancellations or unresolved escalations.
- Oversee onboarding, verification, activation and performance management of hosts, sitters, trainers and service partners.
- Handle customer escalations, provider escalations, reschedules, service failures and quality concerns with ownership.
- Track provider performance, service quality, customer feedback,



SLA adherence and repeat issues.
- Create daily and weekly reports for bookings, completions, cancellations, pending tasks, escalations and upsell opportunities.
- Improve operational SOPs, reduce service gaps and work with sales/founder/core team to strengthen city-wise execution.
- Coach executives/service coordinators where required and ensure consistent follow-up discipline across the team.

Potential incentive up to ₹15,000 per month based on upsell performance and achievement.

Pay: ₹40,000.00 - ₹50,000.00 per month

Advantages:
- Provident Fund

Work Location: In person

📌 Operations Manager (HSR Layout)
🏢 KinnectoHR
📍 HSR Layout