Job Overview
The Deputy General Manager – Process Excellence is responsible for leading and executing enterprise-wide business transformation initiatives by driving quality improvements, operational efficiency, and digital enablement. The role plays a critical part in translating business strategy into scalable process improvements through Lean, Six Sigma, and digital transformation programs including automation, RPA, and GenAI-led solutions.
This position fosters a robust culture of continuous improvement and innovation, enables cross-functional collaboration, and ensures systematic identification, prioritization, and execution of high-impact process optimization initiatives across the organization.

Job Description
Process Improvement and Cultural Development
Lead end-to-end process excellence and transformation initiatives, leveraging Lean, Six Sigma, and digital technologies to improve productivity, quality, revenue, cost efficiency, and customer experience
Identify and assess opportunities for process automation and digitization, including RPA, workflow automation,



AI/GenAI-driven solutions, and analytics-led interventions.
Champion continuous improvement culture by promoting standardization, best practices, and data-driven decision-making across functions & regions.
Support and coordinate the deployment of global projects within region.
Review ideas submitted on Spark daily and assess feasibility for 100% of ideas within 7 days.
Mentor and oversee improvement projects, ensuring effective use of methodologies such as Six Sigma and Lean, and lead recognition programs for completed projects within 30–90 days.
Research innovations and emerging trends to address future organizational needs while ensuring compliance with environmental, health, and safety regulations.
Track and report transformation benefits such as productivity gains, time reduction, cost savings, revenue increase, SLA improvement, and customer satisfaction uplift
Training and Development Management

📌 Process Excellence Manager (Mumbai)
🏢 VFS Global
📍 Mumbai