Lifestyles Concierge
Location: Sector 48, Gurugram, India
Shift: 24×7 Rotational
Work Model: Hybrid

Overall Purpose of the Job

The Lifestyle Concierge is responsible for handling and fulfilling client
requests across phone, email and chat channels. The role focuses on delivering a
high-quality customer experience by researching solutions, coordinating with
partners, and using internal systems to meet client needs. It requires strong
communication, problem-solving, and multitasking skills, along with the ability
to manage expectations, handle sensitive or escalated situations, and maintain
professionalism while representing client brands.

Key Responsibilities

* Independently, and as needed as part of a team, fulfill client requests via
phone, email, chat, and other communication channels.
* Exercise judgment and discretion when handling escalated service issues and
vendor communication.
* Ensure a positive customer experience after every interaction.
* Provide accurate and timely information regarding requests.




* Deliver services within contractual scope and manage expectations
appropriately.
* Build relationships by understanding customer preferences and requirements.
* Initiate outbound calls in line with program requirements.
* Apply service standards when fulfilling requests.
* Leverage partners and available resources to fulfill customer needs.
* Communicate responses clearly and professionally.
* Represent client brands in a professional manner.
* Attend meetings and training sessions to stay updated on client requirements.
* Use enterprise systems to capture data and process information.
* Apply client and organizational policies when interacting with customers.
* Demonstrate ability to multitask and prioritize in a fast paced environment.

Other Duties

* Abide by all Aspire Lifestyles policies and procedures.
* Work flexible schedule as required.
* Carry out other reasonable duties as requested by management.

The Lifestyle Concierge is expected to have:

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📌 Lifestyle Concierge 1 (India)
🏢 International Sos
📍 India