Consultant - IT Support ( Contract Role)

About the Role:

We are looking for an IT Engineer to maintain, upgrade, and manage our software, hardware, and networks. You will be responsible for supporting and maintaining client operating systems — macOS and Windows — and providing general maintenance of all IT-related hardware and software. The position provides exposure to a broad range of IT-related projects and activities. Your goal will be to provide effective IT assistance across all aspects of the business and ensure that our technology infrastructure runs smoothly and efficiently. You will also be expected to influence the IT culture at Razorpay and help shape it in the right way.

What you will build:

End-to-end macOS management in Jamf Pro: enrollment, configuration profiles, Smart Groups, policies, software deployment, and compliance reporting.
Comprehensive Windows management in Microsoft Intune: device enrollment, configuration profiles, Update Rings, Win32 app packaging, and compliance policies.
Security baselines across the entire fleet (FileVault/BitLocker, firewall,



disk encryption, USB controls, patching cadence) for both macOS and Windows.
Azure AD (Entra ID) and Google Workspace administration covering users, groups, SSO, basic Conditional Access, and app integrations for day-to-day operations.
Transparent technical documentation including runbooks, SOPs, change records, and user guides.
Jira or ServiceNow workflows: ticket triage, SLA management, change management, and incident tracking.
Fleet health monitoring, compliance dashboards, and continuous improvement frameworks with root-cause analysis for incidents.
AI-enhanced IT automation including self-service chatbots, intelligent ticket triage, predictive hardware maintenance, and LLM-assisted documentation and runbook generation.
Automated compliance and audit evidence pipelines in partnership with the Compliance team.

What we are looking for:

1+ years managing endpoints at scale: macOS with Jamf MD

📌 Information Technology Consultant (Mumbai)
🏢 Razorpay
📍 Mumbai