Job Description
Key missions of the position:
Monitor and validate the conformity of products / processes in production
Customer interface for Quality issues (current production) with customers’ sites
Ensure that the quality System is respected
Coach site managers to achieve customer satisfaction for Quality
Ensure that Quality KPI’s targets are met
Ensure the full deployment of group Quality strategy within the site
Ensure QMS/IRIS certification at site.
Responsibilities
Main responsibilities:
Represent Customer within Wabtec on Quality matters (Communication / Escalation) > “voice of customer” inside the plant
Promote Quality & Safety Culture at site.
Develop and coordinate the site Quality Improvement plan following guidelines from Group and Activity
Contribute to the implementation of WMS methodologies in the site
Monitor and Improve Quality Performance Indicators(KPI’s) of site
Ensuring the implementation of Quality VSM
Regular visit at customer site to understand the VOC and implement the actions accordingly.
Manage Incidents (0 Km, Logistic and warranty)
Internally and with Customer
Ensure that reactivity to treat customers’ issues is respected:
- 48 hrs for containment activities
- 10 days for analysis and action plans definition
- 30 days for learning and sharing
Conduct Process / Product / LPA/ System Audit /QMS/IRIS audit periodically and improve accordingly.
Ensure that projects are launched according APQP steps .
Leading Quality gates from quality site for current projects.
Follow up the Quality of major product/process changes within the sites.(ECR/ECO process)
Ensure the escalation of major quality & safety issues to B&S; division, if necessary
Improve the skill of the team like- root cause analysis, problem solving etc.
Support & Guide the SQA team to Manage inspection controls, Quality Incidents to secure the production lines
Ensure the reliability of the quality data, using WIM (Wabtec Incidents Management) data base
Make sure that customers quality
📌 Site Quality Leader (Rohtak)
🏢 Wabtec
📍 Rohtak