At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Summary of position:

We are looking for a self-starter Product Specialist / Asst. Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Duties and Responsibilities:

Provide service and customer support during field visits
Manage all on site installation/commissioning, repair, maintenance, and test tasks
Handling warranty cases & repairs
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports




Coordinate with technical experts from plants for support on technical issues on cranes
Ensure to follow safety procedures and act when safety breach is observed
Follow all company’s filed procedures and protocols
Share relevant information across the service team
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Awareness of ISO 14001 and 45001 standards
Be a team player

Qualifications

Requirements and Skills:

Diploma or BE in Mechanical / Electrical / Instrumentation / Mechatronics
Proven Field Service experience for Mobile Harbour Cranes and Heavy Port Equipment
Technical degree or certification (Electrical/Elecronics /Mechatronics/Mechanical)
Ability to troubleshoot, test, repair and service port equipment
Good technical knowledge on drives, servo hydraulics and mechanical assemblies
English literacy
Ability to work adaptable shifts and to adapt to changing work schedules
Familia

📌 Specialist, Port Solutions (Bengaluru)
🏢 Konecranes
📍 Bengaluru