Key Responsibilities
1. Strategic Leadership & Operations Management
Lead a team of mortgage processors, credit analysts, and servicing specialists to achieve operational targets.
Oversee end‑to‑end workflows including intake, verifications, underwriting support, funding, and servicing activities.
Establish performance standards, monitor KPIs, and drive continuous process improvement.
Ensure operational readiness for audits, risk reviews, and compliance checks.
Coach, train, and mentor team members to enhance competency and productivity.
Coordinate closely with Credit, Risk, Sales, Legal, and Compliance teams to ensure seamless loan progression.

2. Client, Partner & Stakeholder Management
Maintain robust working relationships with internal and external stakeholders involved in the mortgage value chain.
Resolve loan‑level escalations, complex cases, and high‑priority issues with a customer‑centric approach.
Support pre‑qualification and product suitability discussions with customer‑facing teams.
Represent Operations in governance meetings, audits,



and process improvement discussions.

3. Quality Management & Process Excellence
Establish and implement quality control (QC) and quality assurance (QA) standards across all mortgage processes.
Conduct periodic sample reviews on income assessment, documentation, verification quality, and servicing accuracy.
Monitor error trends, identify root causes, and drive process corrections to minimize defects.
Lead continuous improvement initiatives based on quality insights, audit outcomes, and customer feedback.

Domain & Technical Expertise
A. Banking Regulations & Compliance
Working knowledge of retail lending regulatory frameworks including:
KYC/AML requirements, identity verification standards, and anti‑fraud controls
Borrower data protection, privacy standards, and consumer fairness obligations
Mortgage disclosure requirements, lending governance guidelines, and documentation norms
Ability to interpret regulatory rules and in

📌 Mortgage Team Lead (Chennai)
🏢 HCLTech
📍 Chennai