Agfa Radiology Solutions
For this division we are looking for a (m/f)
Senior Service Executive – Customer Care Centre (CCC) – Thane City
You will be an integral part of our Customer Operations and Service Logistics
team.
JOB SUMMARY
The Senior Service Executive – CCC is responsible for managing end-to-end
service operations with a strong focus on spare parts coordination, service
efficiency, and customer satisfaction. This role ensures seamless after-sales
support by working closely with Regional service managers, field service
engineers, managing inventory, handling escalations, and maintaining accurate
service records and system data.
Main responsibilities:
1. Customer Service & Spare Parts Coordination
* Act as the primary point of contact for Field Service Engineers for spare
parts support
* Ensure availability, allocation, and timely dispatch of spare parts
* Coordinate with warehouses and vendors for procurement and supply continuity
* Monitor and track spare parts movement to prevent service delays
* Plan inventory levels based on usage trends and forecasting.
* Manage the import and export of spare parts in coordination with the
clearance team, ensuring compliance with all required technical and
supporting documentation
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2. Service Operations Management
* Ensure timely support for ongoing service activities
* Minimize service downtime by ensuring quick availability of spare parts
* Support preventive and breakdown maintenance through effective coordination
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3. Inventory & Logistics Management
* Planning of spare parts requirement and organize procurement activities
required for the timely and effective inventory (AGFA NV & Local third Party
vendors)
* Track inventory across locations and maintain optimum stock levels across all
plants
* Analyse consumption patterns to optimize inventory
📌 Senior Service Executive (Thane)
🏢 Agfa
📍 Thane