Introduction

Job Title: Senior SCM Consultant
Department: SymphonyAI Retail

About SymphonyAI Retail:
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.

Overview:
We are seeking an experienced SCM Sr Consultant with strong expertise in GOLD ERP systems and retail supply chain operations. The ideal candidate will play a critical role in stabilizing production systems, supporting post-go-live Hypercare, and driving rapid issue resolution by collaborating closely with Business stakeholders, IT teams, and SCM vendors. This role requires exceptional analytical skills, ownership, and the ability to perform under pressure in high-visibility production environments.

Job Description

Key Responsibilities:

Production Support and Managed Services:
- Monitor production environments, triage incidents,



and resolve issues within agreed SLAs for SCM and ERP implementations.
- Conduct root-cause analysis and implement permanent fixes for recurring issues.
- Drive end-to-end resolution by coordinating across Business, IT, infrastructure, and vendor teams.

ERP & SCM Functional Expertise:
- Provide functional and technical support for GOLD ERP modules such as Merchandising, Inventory Management, Replenishment, Supply & Demand Planning, and Warehouse Operations.
- Manage data flow validations, integration checks, and interface troubleshooting.
- Ensure system changes align with business processes and retail supply chain best practices.

Stakeholder Collaboration:
- Engage directly with Business users to understand operational challenges and priorities.
- Work with IT application teams for bug fixes, enhancements, and setting validations.
- Liaise with SCM vendors and third-party solution partners for timely i

📌 Senior SCM Consultant (Bengaluru)
🏢 SymphonyAI
📍 Bengaluru