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Req Id : 115580

Job Title : IT Contract Management Analyst

Business Unit sector : CPL-BECIO-CIO

Department: BVCPL CIO

Work Location : INPUNE

Chance Type : Staff

Full time/Part time : Full-Time

Employment Status: Temporary

Recruiter : Indranee Bindu

JOB SUMMARY

The IT Contract Operations Analyst is responsible for operationalizing IT and
software contracts across the organization. This role focuses on interpreting
US‑based IT contracts, extracting and maintaining key commercial and operational
terms, configuring contract and SLA data in ServiceNow, and supporting ongoing
contract lifecycle, compliance, and consumption reporting activities.

This position plays a critical role in ensuring contracts are accurately
translated into actionable operational data, enabling effective vendor
management, financial oversight,



and service performance monitoring—particularly
for software, SaaS, and cloud services.

KEY RESPONSIBILITIES

Contract Interpretation & Lifecycle Management
• Review and interpret software, SaaS, and cloud contracts, including master
agreements, order forms, amendments, and statements of work.
• Extract and document key commercial and operational terms such as pricing
models, usage rights, SLAs, renewal terms, notice periods, and termination
conditions.
• Create, maintain, and manage contract records in ServiceNow, ensuring
accuracy of entitlements, obligations, renewal milestones, and financial
metadata.
• Support end to end IT contract lifecycle activities, including onboarding,
amendments, renewals, true ups, and contract close out.

SLA & Operational Enablement
• Translate contractual SLAs and service commitments into operational
configurations within ServiceNow.
• Support the setup, maintenance

📌 IT Contract Management Analyst (Pune)
🏢 Black & Veatch Family of Companies
📍 Pune