Job Title: Quality Analyst – Non Voice

Location: Hyderabad, Telangana

Company: Harmony United Medsolutions Pvt. Ltd.

About Us

Harmony United Medsolutions Pvt. Ltd. (HUMS) is a dynamic and innovative healthcare management company dedicated to transforming the healthcare industry. With over nine years of experience, HUMS has established itself as a trusted partner in delivering end-to-end healthcare support services, including medical billing, accounts receivable management, medical records, patient support, and healthcare operations. We proudly provide comprehensive support services to Harmony United Psychiatric Care (HUPC), a leading US-based behavioral healthcare organization.

As we continue to expand, we are looking for a detail-oriented and quality-driven professional to join our growing team.

Position Overview

The Quality Analyst – Non Voice is responsible for monitoring, auditing, and evaluating the quality of back-office healthcare operations related to Medical Records Requests, Paperwork Requests (FMLA & New Patient Paperwork), Incoming & Outgoing Faxes, and Patient Triage.



The analyst will review Electronic Medical Records (EMR), verify process compliance, ensure adherence to turnaround times, identify quality gaps, and recommend process improvements to maintain operational excellence and regulatory compliance.

Key Responsibilities

Process Understanding

Develop a comprehensive understanding of workflows related to:
Medical Records Requests
FMLA Paperwork Requests
Recent Patient Paperwork
Incoming & Outgoing Faxes
Patient Triage
Ensure all processes are performed in accordance with company policies, SOPs, HIPAA guidelines, and regulatory requirements

Quality Audits

Perform detailed quality audits within the Electronic Medical Record (EMR) system
Verify the accuracy, completeness, and timeliness of documentation for all assigned workflows
Ensure requests are processed according to established quality standards and turnaround times

Medical Records Req

📌 Quality Analyst – Non Voice (Hyderabad)
🏢 Harmony United Psychiatric Care
📍 Hyderabad