Target Markets: India & Australia

Vertical Focus: Retail, E-commerce, & Customer-Facing Businesses

Experience Level: Mid-level / Senior Mid-level (4–7 years)

Reports To: Founders / GTM Leadership

Location: Hyderabad (Preferred)

About Us

At Zithara.ai, we are pioneering the next generation of Customer Intelligence. Our platform serves as the “North Star” for consumer brands, enabling them to unify disparate customer data, automate personalized omnichannel engagement, and deploy advanced AI Agents for sales, support, and marketing.

From deep analytics powered by our Customer Data Platform (CDP) to AI-led customer engagement, Zithara.ai helps retail and e-commerce businesses simplify retention, improve customer lifetime value, and accelerate revenue growth across India and Australia.

The Role

We are looking for a high-performing, technically sound Customer Success Team Lead to join our Hyderabad team.

This is a mid-level “player-coach” role where you will manage a portfolio of strategic retail accounts while leading and mentoring a small team of junior Customer Success Managers (CSMs)



and Support Associates.

A core expectation of this role is ensuring robust customer retention outcomes. You will own and drive account health, renewal readiness, and churn prevention across your portfolio and your team’s accounts. Retention performance will be one of the most important success metrics for this role.

You will have operational oversight across three critical pillars:

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Seamless Client Onboarding

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Support Ticket SLA Adherence

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Client Retention & Revenue Expansion

Key Responsibilities

1. Team Leadership & Operations

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Lead, mentor, and coach a small team (2–4 members) of junior CSMs and Support Executives based in Hyderabad.

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Monitor team KPIs including:

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Customer retention rates

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Account health scores

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Renewal pipeline health

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First-response and resolution times

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Time-to-onboard

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Ensure retention risks are identified early and addressed proa

📌 Customer sucess lead (Hyderabad)
🏢 Zithara.AI
📍 Hyderabad