Job Description (JD) â Subject Matter Expert (SME)

Location: Indovance

Department: Operations

Reports To: BU Head / GL

Position Overview

Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams.

The SME will play a critical role in:

⢠Ensuring best-in-class technical quality

⢠Driving process excellence and operational efficiency

⢠Supporting Trial Period (TP) success

⢠Participating in customer discovery discussions

⢠Preventing customer dissatisfaction due to skill gaps

This role demands a technically strong, accountable, and extroverted qualified with a passion for teaching and mentoring.

Key Responsibilities

1. Domain Leadership & Technical Excellence

⢠Act as the domain expert for assigned discipline.

⢠Define and benchmark best-in-class quality standards.

⢠Challenge teams to raise technical depth and accuracy.

⢠Review complex designs, calculations, and deliverables.





⢠Ensure zero technical compromise in customer submissions.

2. Coaching & Capability Building

⢠Mentor and coach engineers to elevate technical capability.

⢠Develop structured learning paths for different experience levels.

⢠Create training modules, SOPs, and technical videos.

⢠Conduct internal knowledge-sharing sessions and workshops.

⢠Build second-line technical strength within the team.

3. Process Improvement & Efficiency

⢠Identify bottlenecks impacting productivity and quality.

⢠Lead continuous improvement initiatives.

⢠Standardize best practices and templates.

⢠Drive automation and smarter workflows where applicable.

⢠Improve turnaround time without compromising quality.

4. Customer Engagement & Discovery

⢠Participate in discovery meetings with customers.

⢠Provide technical insights during pre-sales and proposal stages.

⢠Support technical proposal preparation and validation.

⢠Translate cust

📌 Subject Matter Expert (Pune)
🏢 Indovance
📍 Pune