This position is required to:
- provide excellent customer experience and solution support to Blue Yonder customers
- passionately collaborates and engages within and beyond his/her team with empathy
- build core competency with the tools and technologies, product and domain, solution architecture etc.
- consitently demonstrates customer centricity and relentless attitude to innovate through team work
a) Seamless Application Support to Blue Yonder Customers
- Resolves customer cases mostly with low/medium severity; occasionally high/critcal. Displays end-to-end ownership.
- Resolves internal proactive monitoring cases generated by Blue Yonder internal tools
- Attends case quality training and ensures adherence to SLA/SLO and quality practices
- Obtains customer satisfaction by displaying ownership, engagement and pro-activeness
- Work is frequently supervised by the leads or mentors. Constantly seeks guidance to improve the quality.
- Expected to work in shifts and provide OOH support to facilitate 24x7 customer support
b) Communication and Collaboration




- Communicates (verbal and written) effectively with the customers
- Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners
- Displays professionalism and empathy during internal and external conversations. Appreciates cultural differences.s.
c) Building Competency
- Technical
i. Builds basic skills on the following and not limited to:
- DBMS (ex: SQL, Oracle) ; ability to write database queries, procedures for application support.
- Code debugging
- Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
- Troubleshooting Mobile application issues
ii. Builds basic skills on contemporary SaaS technical toolsets like AppDynamics, Splunk etc.
- Product and Domain:
i. Attends product boot-camp and learns standard product features to resolve non-complex issues
ii. Acquires basic domain knowledge to understand the business processes of the customers

📌 IN-Associate Support Engineer (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore