Description
Key Responsibilities:

Strategic Leadership:
- Lead and develop a high-performing team of Functional Implementation Consultants and Implementation Managers.
- Define and execute implementation strategies that drive customer adoption, operational efficiency, and long-term success.
- Serve as the primary escalation point for complex client and implementation challenges.
- Foster a culture of accountability, continuous improvement, and customer-centric execution.

Project Oversight:
- Oversee multiple implementation projects, ensuring adherence to timelines and quality standards.
- Allocate resources effectively to balance team workload and project priorities.
- Monitor project progress, identify risks, and proactively implement mitigation strategies.

Customer Engagement:
- Build and maintain solid relationships with key stakeholders at client organizations, ensuring alignment with their business goals.
- Drive client satisfaction by ensuring smooth onboarding, consistent communication, and tailored solutions.
- Represent the organization in high-stakes meetings,



demonstrating expertise and thought leadership.

Process Improvement:
- Identify opportunities to optimize implementation methodologies and workflows.
- Collaborate with internal teams (product, data integration, and support) to enhance product features and implementation capabilities.
- Develop and enforce best practices, documentation standards, and operational guidelines.

Data Management and Reporting:
- Ensure the accuracy and completeness of all master data and workflow configurations during onboarding.
- Provide detailed reporting on project status, efficiency metrics, and client feedback to all stake-holders.

Experience:
- 10+ years of experience in RCM operations, client onboarding, Implementation or a related role, preferably in healthcare.
- At least 2 years of managerial experience leading implementation teams or similar roles.

Skills and Competencies:
- Deep understanding of U.S. h

📌 Associate Director (Navi Mumbai)
🏢 IKS Health
📍 Navi Mumbai