Job Description:
Job Description for End User Field Support – Senior Level
A full time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame
Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
Enhanced support for VIP users including 7x24 on-call support
Coordinate with infrastructure teams to resolve issues with network,



servers or other infrastructure devices or services that impact the normal work of end users (including special care for VIP users)
Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users (including special care for VIP users)
Asset management support for end user devices by following defined processes
Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
Onsite support for events such as trade shows or special meetings (including special care for VIP users)
Regular health check for VIPs’ devices to ensure all systems are updated
Maintain/manage stock/spare devices dedicated for VIP users to ensure devices running well
Regular checks for IT Room devices and Meeting Room equipment when required
Deployment services for large-scale efforts include asset auditing and discovery, p

📌 09 - Loreal India onsite (Hyderabad)
🏢 DXC Technology
📍 Hyderabad