Role OverviewWe are seeking a Senior IAM Support Engineer to manage day-to-day IAM operations, provide L2/L3 support, and ensure the stability and security of identity platforms. The role focuses on troubleshooting authentication issues, supporting integrations, and maintaining access management services across enterprise applications.
Core Skills & ExperienceAuthentication & Authorization Support
• Robust working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML• Experience supporting Auth0 or similar IAM platforms in production environments
Troubleshooting & Incident Management • Proven ability to diagnose and resolve authentication and authorization issues• Experience analyzing logs, SAML assertions, OAuth tokens, and API failures• Familiarity with ticketing systems and SLA-driven support environments
IAM / CIAM Operations• Hands-on experience managing IAM/CIAM platforms• Support for user lifecycle management (provisioning, deprovisioning, access changes)• Understanding of RBAC and ABAC implementation and support
Cloud IAM Support• Experience supporting IAM services in AWS,



Azure, or GCP• Ability to troubleshoot identity-related issues in cloud environments

API & Integration Support• Experience supporting IAM integrations with REST APIs• Understanding of tokens, JSON, and API authentication flows
Basic Development Knowledge• Working knowledge of Java or .NET (for troubleshooting integrations)• Ability to review logs and debug IAM-related application issues
Security & Compliance
• Awareness of IAM security best practices• Understanding of access governance and compliance requirements
Key Responsibilities• Provide L2/L3 support for IAM platforms, ensuring high availability and performance• Troubleshoot authentication, authorization, and SSO issues across applications• Support integrations with Auth0, Azure AD, AWS Cognito, and enterprise applications• Manage user lifecycle activities, including provisioning and access updates• Monitor IAM systems, respond to

📌 Senior Consultant (Hyderabad)
🏢 Firstsourc
📍 Hyderabad