The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:
Provide senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for vendor strategy and third party interactions
Serve as key contributor to the Global KYC strategy and partner with the Global Management team to develop a target operating model encompassing people, process and technology
Ensure effective governance of tasks and processes with reference to internal policy and external regulation




Partner with global Compliance and KYC teams to interpret and implement recent Anti-Money Laundering (AML) policies and work toward developing consistent processes and practices
Develop the ongoing KYC training plan to develop and enhance staff knowledge of business and product
Manage KYC Operations project book of work, including strategic program roll out and system enhancements
Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels
Create efficiencies through on-going utilization of low cost centers for data management
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decision

📌 KYC Operations Senior Manager (Mumbai)
🏢 Citi
📍 Mumbai