What you'll do:
- Service Deliver Manager/ Project Manager is engaged with the client account level and is a trusted adviser, providing visibility, service reviews and reporting through all phases of the implementation life cycle.
- The successful candidate will be working closely with other Umbrella teams to ensure that all changes to a customer's environments are smoothly carried out while meeting capacity needs and service level agreements.
- Earn a Trusted Client Advisory relationship with our clients and team.
- Work with customers to provide visibility and guidance around their Services account through regular Operational Service Reviews and Reporting.
- Work with the customers on operational and tactical issues.
- Be involved in the change management process of the customer's setting to ensure success and service up-time.
- Work with application owners to develop and standardize test, upgrade, and release management processes.
- Go toe to toe with customer technical stakeholders on most issues.




- Be the voice of the customer and work with internal Umbrella resources to ensure that the customer's SLA's are met.
- Raise internal awareness of customer impacting bugs and/or issues and drive the appropriate prioritization for fixes and/or responses.
- Participate in customer requested meetings (onsite or via phone).
- Provide oversight of escalation, prioritization, and drive customer communication during critical events.
- Be available outside of business hours to help coordinate handling of urgent issues as needed

About You:
- 7+ years of experience working in a customer facing technical service delivery or support role (design, implementation, consulting, infrastructure, and/or cloud service system administration).
- Experience in managed service delivery management.
- Experience with virtualization, distributed networks and/or cloud computing of scale
- High level of comfort communicating effectively across internal and external organizations.
- Knowledge

📌 Service Delivery Manager (Noida)
🏢 ValuePoint
📍 Noida