Role & responsibilities

Responsible for end-to-end delivery execution, client satisfaction, and financial health for major customer accounts .
- Delivery Excellence & Governance: Oversee end-to-end project and service delivery across key accounts. Establish governance frameworks, track KPIs, and enforce strict adherence to SLAs, quality standards, and compliance protocols.
- Financial Performance Management: Manage the P&L; (Profit & Loss) for assigned accounts. Monitor revenue realization, optimize delivery costs, and prevent revenue leakage through proactive risk management.
- Account Growth & Solutioning: Identify opportunities for technology deployment (e.g., automation) that add value to the client.



Support sales and pre-sales by architecting solutions that drive organic growth and contract renewals.
- Talent & Capability Development: Spearhead demand forecasting and resource planning to ensure the right talent is deployed. Partner with HR and Competency groups to drive upskilling initiatives and build leadership pipelines within the account.
- Stakeholder & Escalation Management: Act as the primary point of contact for senior client stakeholders. Lead cross-functional teams to resolve complex escalations, maintain high CSAT/NPS scores, and ensure total customer experience.

Preferred candidate profile

20+ years experience.

📌 Head Service Delivery (Chennai)
🏢 Saaki Argus And Averil Consulting
📍 Chennai