Company Description
PAMAC traces its roots back to 1988, when it was founded as Ashar Mehta Associates by two entrepreneurial Chartered Accountants, and later incorporated as PAMAC Finserve Private Limited in 1995. Over more than 30 years, PAMAC has grown into one of the leading third-party process management companies serving both domestic clients in India and international clients. The organization operates through a wide national network with a presence in nearly 160 cities across India, enabling scalable and reliable process management solutions. PAMAC focuses on delivering efficient, compliant, and quality-driven services across diverse sectors. To learn more, candidates can visit www.pamac.com.
Role Description
The Operations Lead will be responsible for leading Business Development and Operational Delivery for the Chennai center. This role demands a dynamic qualified with experience in client acquisition, stakeholder management, and center operations, ideally from the Banking & Financial Services sector.
Key Responsibilities
1. End-to-End Delivery Oversight
- Manage the complete delivery lifecycle of services, ensuring adherence to SLAs, timelines, and quality benchmarks.
- Oversee daily operations, optimize processes, and drive continuous improvement.
2. Client Acquisition & Relationship Management
- Identify, acquire, and onboard new clients in the BFSI segment.
- Build and maintain strong CXO-level relationships with banks, NBFCs, and financial institutions.
- Act as an escalation point for client concerns and ensure customer satisfaction.
3. Team Leadership & Development
- Lead, mentor, and develop operations and delivery teams.
- Foster a high-performance culture by setting clear KPIs and performance standards.
4. Operational Efficiency & Governance
- Streamline delivery workflows, leveraging best practices such as Lean/Six Sigma.
- Track and report key performance metrics (quality, productivity, TAT, client satisfaction) to senior management.
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📌 Operations Lead (Chennai)
🏢 Pamac
📍 Chennai