Position Summary

The Microsoft Azure Virtual Desktop (AVD) Engineer is responsible for monitoring, managing and supporting customer Azure Virtual Desktop environments under the guidance of the End User Compute Manager. This role serves as the primary point of contact for assigned incidents and service requests, maintaining ownership through resolution while ensuring compliance with contracted SLAs.

The ideal candidate is customer focused, technically skilled and thrives in a fast paced operations workplace. This position requires shift flexibility, including participation in rotating on call schedules and the ability to work varying shifts as business needs evolve.

The AVD Engineer will regularly collaborate with customers, peers, vendors and leadership through phone, email, chat, video conferencing and ticketing systems such as ServiceNow to ensure timely and effective issue resolution.

Key Responsibilities
- Troubleshoot end user, application and AVD environment issues using remote support tools and operational best practices.




- Monitor and maintain Azure Virtual Desktop environments, including session hosts, host pools and application groups for both persistent and pooled desktop configurations.
- Manage incidents, requests and changes through ServiceNow while documenting troubleshooting activities and customer communications.
- Take ownership of assigned tickets and drive issues through to resolution or appropriate escalation.
- Support day to day operations of AVD platforms, including session host maintenance, image updates, profile management and user access administration.
- Communicate effectively with customers, peers, management and cross functional engineering teams regarding incidents, outages and change activities.
- Participate in an on call rotation to provide emergency support coverage when required.
- Assist with testing, validation and implementation of new AVD features, image updates and operational processes.
- Troubleshoot production issue

📌 Azure VDI Engineer (Hyderabad)
🏢 Presidio Solutions
📍 Hyderabad