WHO WE ARE
Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B; businesses across 40+ countries—with many more coming onboard each day.
Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B; tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.
We are now excited to bring Sapaad to the Indian restaurant industry, helping restaurants streamline operations, delight customers, and scale their business with confidence.
JOB OVERVIEW
We’re looking for a Customer Solutions Engineer to serve as the bridge between our customers and our products.
This role is perfect for fresh graduates or early-career professionals (0–2 years of experience) who are eager to learn, grow, and gain hands-on skills in customer success within a fast-paced SaaS environment.
In this full-time role, you’ll combine technical knowledge with solid interpersonal skills to help customers maximize the value of Sapaad. You’ll support users through email, phone, live chat, or in-person interactions, while also acting as a product ambassador, educating and guiding customers to use our software confidently.
If you enjoy working at the intersection of technology and customer success, love solving problems, and want to make a tangible impact in a product-driven company, this is the role for you.
WHAT YOU’LL DO
- Develop a deep understanding of Sapaad’s software products
- Engage with users through phone, email, or chat to resolve issues efficiently
- Take full ownership of customer tickets and ensure timely resolution, collaborating with engineering when
📌 Customer Solutions Engineer (India)
🏢 Sapaad
📍 India