*We* *are* *Systal:* *a* *global* *managed* *network,* *cloud* *and* *security* *transformation* *specialist.*
*We* *provide* *complex* *and* *strategic* *technology* *services* *for* *enterprise* *businesses,* *managing* *200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and cutting-edge potential of their IT infrastructure*
Summary
Provide L3 support and subject-matter expertise for M365 productivity services and AI-enabled colleague productivity tooling where in scope.
Core responsibilities
- Provide escalation support for M365 platform issues impacting colleagues.
- Support Teams, Exchange, SharePoint, OneDrive and collaboration service issues where in scope.
- Monitor M365 service health, roadmap items and change impacts where agreed.
- Support Copilot / AI productivity tooling where licensed, approved and operationally in scope.
- Provide technical guidance to L1,
L2 and Tech Bar teams for M365 and AI-related issues.
- Support knowledge creation for common M365, collaboration and AI-assist issues.
- Assist with release impact assessment and operational readiness for new M365 features. Coordinate with IBM, RLG retained teams and Microsoft where required.
Skills / experience
- Strong M365 administration and support experience.
- Teams, Exchange Online, SharePoint, OneDrive and collaboration tooling.
- Awareness of Copilot / AI productivity tooling and governance considerations.
- ServiceNow and ITSM process awareness.
- Ability to translate platform changes into operational support guidance. Dependencies
Qualifications:
Undergraduate degree / Postgraduate or equivalent experience
Why come and work with us at Systal?
Competitive salary and benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field