Advanced Service Manager II-End user devices & compliance

Category: Digital & IT

Location:Bangalore, Karnataka, IN

Enterprise IT & Quality

Location: Novo Nordisk Global Business Services (GBS) India

Ensure the digital tools that thousands of colleagues rely on every day meet the highest standards of quality, compliance, and performance – so that ultimately, patients receive their medicines without interruption.

Your new role

As an Advanced Service Manager II, you will own and drive the quality and compliance for a sub-product suite within our end-users devices services, acting as a central point of contact for all the service management activities. You will drive continuous improvement, manage stakeholder expectations across the globe, and collaborate closely with architects to shape the future of the service.

Your key responsibilities will include:
- Service management and compliance of the assigned sub-product suite within the End User Device Platform and Services.
- Ensure stable, secure,



and reliable operations of the assigned sub-product suite within the End User Device Platform and Services.
- Ensure & maintain end-to-end service compliance documentation from implementation to retirement.
- Maintain audit readiness, resolve findings, and readiness for internal/external audits (GIA, Quality).
- Align documentation with QMS and related systems
- Drive Qualification Activities in alignment with the other service managers in Global Digital Workplace area.
- Lead and support continuous improvement and process optimization and lean quality mind set.
- Collaborate with stakeholders globally and ensure clear, timely communication about service updates and needs.
- Handle incidents and major incidents, coordinate with vendors, and make sure issues are resolved on time.

Your current department

In Enterprise IT & Quality, you will be part of a business area that drives impact across the full Novo Nordisk value chain. We strive to stay close to our stakeholders in t

📌 Advanced Service Manager II-End user devices (Bengaluru)
🏢 Novo Nordisk
📍 Bengaluru