We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.
Key Responsibilities
- Return & Ticket Operations
- Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.
- Ensure timely closure of open tickets as per defined SLAs.
- Coordinate with customers, field teams and logistics partners for smooth resolution.
- Reverse Logistics & Pickup Coordination
- Accelerate return pickups by proactively coordinating with logistics partners.
- Track pickup status and ensure timely movement of return goods.
- Follow up on pending pickups and escalations.
- Inventory & Receiving Management
- Maintain inventory visibility for all returned assets.
- Support a streamlined receiving process by ensuring accurate inwarding of return materials.




- Minimize inventory discrepancies through proper reconciliation and verification.
- Faulty Returns & Assessment
- Ensure timely processing of faulty returns.
- Coordinate inspection, assessment, repair, or replacement actions.
- Ensure proper and timely assessment of returned goods.
- Data & Reporting
- Maintain record visibility for all return transactions.
- Prepare daily/weekly/monthly return and closure reports.
- Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.
- Identify process bottlenecks and recommend corrective actions.
Required Skills
- 2–5 years in operations, reverse logistics, customer support operations, warehouse returns,
- or repair/replacement management.
- Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.
- Solid coordination and follow-up skills
- Excelle

📌 Supply Chain Executive (Bengaluru)
🏢 Dozee
📍 Bengaluru