Location: Pune/ Bengaluru/ Hyderabad/ Chennai

Roles & Responsibilities
- Deliver end-to-end automated solutions using the ServiceNow platform, including technical implementation of core systems and applications.
- Provide expert knowledge and support within the ITOM Suite and CMDB.
- Implement and manage ServiceNow ITOM offerings such as Event Management, Discovery, Service Mapping, and Orchestration.
- Work with OMT, Flow Designer, and Widgets for automation and customization.
- Architect and convert customer legacy solutions into ServiceNow.
- Implement ITIL processes, workflow customization, ticketing, process automation, reporting, dashboard creation, and system configurations.
- Apply Agile development practices for platform and application customizations.
- Organize and prioritize development efforts, interface with vendors and management, and coordinate additional administrators when needed.
- Ensure proper integration with other systems by considering dependencies and relationships.




- Manage tasks assigned via stories and assist junior analysts throughout project lifecycles.
- Communicate professionally and effectively with business professionals and clients.
- Perform system integration using web services and web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).
- Manage multiple projects concurrently with flexibility and attention to detail.
- Provide guidance on ITIL concepts and IT Service Management practices.
- Work independently and deliver solutions based on written requirements.

Primary Skills:
- Deep functional and technical knowledge of ServiceNow platform, including navigation, administration, configuration, and scripting.
- Robust understanding of ITOM Suite, CMDB, and related offerings.
- Experience with Event Management, Discovery, Service Mapping, Orchestration, OMT, Flow Designer, Widgets.
- Knowledge of ITIL concepts (ITIL v3 certification preferred).
- Experience with Agile methodologies (SCRUM experience a plus).
- Strong prob

📌 ServiceNow Technical Lead (Bengaluru)
🏢 Spot Your Leaders
📍 Bengaluru