Responsibilities:

1. Customer Interaction:
- Act as the primary liaison between customers and the workshop team, ensuring transparent and courteous communication.
- Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.
- Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
- Educate customers on maintenance schedules, warranty details, and service options available.

2. Technical Support:
- Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.
- Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.
- Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.
- Going for test drive on both with technician before work & with customer at the car delivery time.

3. Documentation and Reporting:
- Maintain accurate records of service requests, repairs performed,



and parts used for each vehicle additionally suggest repair works if required.
- Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.
- Prepare service quotations, invoices, and other documentation on AutoRox as required.

4. Training and Development:
- Stay updated on the latest technological advancements in automotive systems and repair techniques.

5. Quality Assurance:
- Ensure compliance with manufacturer's standards, service protocols, and safety regulations.
- Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6. Inventory Management:
- Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.
- Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7. Team Collaboration:
- Collaborate with cross-functi

📌 Senior Service Advisor (Mumbai Suburban)
🏢 Talent21
📍 Mumbai Suburban