Job Purpose
The purpose of this job is to oversee and handle day-to-day branch operations and administration in relation to disbursement of home loans. The role will ensure timely closures by following regulatory guidelines and optimal customer management by addressing escalations and delinquency in a proactive manner. It will also ensure high customer satisfaction by delivering productive servicesthrough timely query resolution. The role is responsible tomanage branch performance metricsby ensuring zero escalations & minimum delinquencies and present data to the zonal head regularly. To work closely with Credit and Collections teams ensuring smooth processes for disbursement/post disbursement activities.Also, involved in evaluation, reportingand recommendation of improvements on the adequacy and effectiveness of processes atthe branch level. It will manage both - internal & external audit of the branch, and takeaction on the finding and recommendations suggested

Job Context & Major Challenges
Job Context

Key Aspects




- The operations department is mainly responsible for managing the operations i.e. processing of secured and unsecured loans disbursement, repayments and ensuring adherence to regulatory framework. They provide quick and error free customer service and work in close coordination with the Sales and Risk departments.They implement processes and ensure strict compliance by liaising with the Risk team
- The main activities undertaken at the branch level includescustomer service, documentation and system enrichment. The operations team processes transactions, ensures timely collections, and facilitates closures – post closures processes
- The branch operations manager has additional responsibilities to manage bounce cheque data and delinquency data submission.

Key Challenges
- To check transactions details are accurate and give authorisation accordingly
- To ensure timely disbursement of loan to customer with zero errors in transaction
- To ensure timely a

📌 Branch Operations and Service Manager (Karnataka)
🏢 Aditya Birla Capital
📍 Karnataka