Who are we ?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

As a Associate Director- Growth , you will work closely with enterprise customers to identify growth opportunities through AI, automation and digital transformation initiatives. You will act as a trusted strategic advisor,



helping clients unlock business value while driving platform adoption, expansion, and long-term partnerships.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:
- You will build and manage relationships with enterprise stakeholders, ranging from operational teams to CXO-level decision-makers, becoming a trusted advisor for customer growth and transformation initiatives.
- You will identify AI-led business opportunities, uncover recent use cases, and drive upsell and cross-sell opportunities across your account portfolio.
- You will lead strategic business reviews, workshops, and executive presentations that demonstrate measurable business impact and ROI.
- You will partner with Product, Solutions, Delivery, and Customer Success teams to ensure successful adoption and execution of customer growth initiatives.
- You will analyze customer business challenges, operational metrics, and market trends to recommend scalabl

📌 Associate Director- Growth (Bengaluru)
🏢 Kapture CX
📍 Bengaluru