AR Collections Specialist

Job Summary

This role is an essential part of the Accounts Receivable team, focused on proactively managing customer collections and supporting timely cash flow. The AR Collections Specialist is responsible for contacting customers to follow up on outstanding balances, reviewing account history, resolving payment queries, and helping to remove internal or external barriers to payment. The role requires strong communication, organisation, and problem-solving skills, with close collaboration across Sales, Order Management, Legal, and other customer-related teams to ensure collection issues are addressed promptly and professionally.

Responsibilities
- Proactively contact customers by phone and email to follow up on overdue invoices and secure payment commitments.
- Prioritise collection activity based on ageing, customer risk, payment history, and business impact.
- Maintain accurate collection notes, promised payment dates, dispute status, and follow-up actions in the ERP/collections system.
- Escalate high-risk accounts, unresolved disputes,



and repeated non-payment issues to management in a timely manner.
- Analyse, research, and coordinate resolution of internal or external issues preventing customer payment, working with Order Management, Sales, Legal, and other relevant teams.
- Document and communicate collection status on all accounts on a weekly basis, or as needed, to the management team with recommendations on how issues should be resolved.
- Build and maintain skilled relationships with customers to encourage timely payment and effective issue resolution.
- Maintain customer contact lists, internal and external contacts, and customer/payment history.
- Generate AR ageing reports and other ad-hoc reports as required.

Qualifications
- 4-9 years previous experience in a multinational company in a customer collections role.
- Excellent verbal and written communication skills in English; a second language would be advantageous.

📌 AR (Accounts Receivable) Collections Specialist (Mumbai)
🏢 Ribbon Communication
📍 Mumbai