Role & responsibilities

SECTION IV: KEY RESPONSIBILITIES & KPIS OF THE ROLE

These responsibilities are representative, and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of the role.

Responsibilities

Strategy and Planning
- Ensuring adherence to process and policy guidelines by EDD Officers.
- Submitting timely reports with the key findings and gaps.
- Engagement with relevant stakeholders to foster the collaborative setting and ensuring the redressal of observations.

Providing trends and patterns for key risk areas to supervisors

For effective risk mitigation

Policies, Processes & Procedures
- Early warning signals relating Portfolio Health.
- Competition benchmarking of the process for the product(s).
- Recommend changes to process based on field findings / local nuances / market feedback.




- Engaging with Third Party Vendors for timely processing of samples & any sort of process improvements.
- Providing training, capacity building and feedback to the line team and vendors.

Metrics that are used to evaluate the success / performance of the role; specific targets do not need to be included as those would change from

KPIs

1) EDD case quality and Compliance Rate: Case completion in full adherence to process and Policy of bank.

2) Turnaround Time (TAT) for EDD cases: Average time taken to complete EDD reviews within defined timeline.

3) Risk Efficacy: Ensuring that high risk cases are correctly identified and escalated for EDD.

4) Timely Reporting: Timeliness and quality of reports along with closure rate of Observations.

5) Stakeholder Engagement: Collaboration with multiple stakeholders for timely resolution of Issues.

6) Team Management and Development: Team Productivity, Capacity Building and Coaching of team members.

Metrics that are us

📌 Team Lead EDD (Navi Mumbai)
🏢 Yes Bank
📍 Navi Mumbai