Key Responsibilities
- Monitor EAI platform health, microservices, containers, logs, and synchronization processes.
- Investigate and resolve L1/L2 incidents within SLA targets.
- Troubleshoot application, database, and cloud infrastructure issues.
- Perform data reconciliation between live networks and the EAI inventory database.
- Identify and correct inventory discrepancies across RAN, Core, Transport, and Fixed networks.
- Support cluster health checks, patch deployments, maintenance activities, and user access administration.
- Work with Network Operations, Field Teams, Cloud Infrastructure, DevOps, and Vendor/L3 teams to resolve issues and improve service quality.

Required Skills & Qualifications

Experience
- 5-8 years of Telecom OSS/BSS operations experience with a focus on Network Inventory Management.
- Experience supporting GCC telecom operators is preferred.

Ericsson Adaptive Inventory
- Hands on experience with Ericsson Adaptive Inventory (formerly Granite), including cloud native deployments.




- Understanding of telecom inventory models and service inventory management.

Cloud & Container Technologies
- Knowledge of Kubernetes and Docker environments.
- Familiarity with microservices architecture and REST APIs.
- Experience monitoring services, reviewing logs, and troubleshooting applications in cloud environments.
- Exposure to Ericsson Cloud Infrastructure (CNIS) is an advantage.

Technical Skills
- Strong SQL and database management skills.
- Positive Linux/Unix administration knowledge.
- Basic scripting using Python, Shell, or JavaScript for automation.
- Experience with monitoring and performance analysis tools.

Telecom Domain Knowledge
- Understanding of RAN, Core, Transport, and Fixed network domains.
- Knowledge of OSS operations, inventory management, and service assurance.
- Familiarity with ITIL incident, problem, and change management processes.

📌 Eai Specialist (Pune)
🏢 Tech Mahindra
📍 Pune