Hiring: After-Sales Service Manager Pan India Field Operations

Location: Mohali, Punjab (On-site base)

Experience: 4-10 years (Railways experience mandatory)

Role Summary

Tayal & Co. (Tayalco) is hiring an After-Sales Service Manager to lead our Pan-India after-sales operations. You will manage 20+ field technicians and own complaint-to-closure execution across Indian Railways units, workshops, depots, and institutional customers.

This is a modern, execution-heavy role. You will run field operations through our company app/CRM, ensuring technician attendance, site visits, service reports, and closures are captured in real time. The goal is simple: no complaint should remain unattended or poorly documented, and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.

Key Responsibilities
- Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness.
- App-Based Monitoring & Work Control: Use the company app to track technician location,



attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations).
- Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with explicit timelines and escalation.
- Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports.
- Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support.
- RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues.
- Service Documentation Di

📌 After-Sales Service Manager (Sahibzada Ajit Singh Nagar)
🏢 Tayal
📍 Sahibzada Ajit Singh Nagar