Req ID: 60438

Job Function: Engineering

Posting Start Date: 23/07/2026

Posting End Date: 25/07/2026

Division: BT International

Job Location: IND-Bengaluru-Pritech

Advertised Salary: Competitive

Job Req ID: 60438

Posting Date: 21-Jul-26

Function: Network Engineering

Location: Bellandur, Bengaluru

Salary: Competitive
About the role

In BTI Network and Infrastructure Operations we monitor and manage BT’s global managed Voice services, 24 hours a day, 365 days a year. This includes our core Global managed Voice networks that serve our BT global customers around the world. The role will require you to be part of a 24 x 7 operations teams to monitor and maintain our core platforms, ensuring we are putting our BTI international customers at the front of everything we do.
What you’ll be doing
- Monitor global voice services, assess alarms/events, and identify service impact
- Own incidents end-to-end using ITSM tools, ensuring accurate updates and SLA adherence.
- Diagnose and troubleshoot faults, using logs, dashboards, and runbooks.




- Escalate issues appropriately based on impact, urgency, and resolution path.
- Coordinate with vendors/carriers to progress third-party faults and escalations.
- Communicate clearly with customers and stakeholders, especially during high-pressure incidents.
- Manage and prioritise multiple incidents to minimise service impact.
- Support root cause analysis and continuous improvement.
- Work collaboratively in a shift/on-call environment with strong ownership and handovers
Essential Skills / Experience
- Voice, VOIP fundamentals
- Monitoring & event triage (alarms/events)
- Incident, ticket & escalation management ( ITIL )
- Fault diagnosis & troubleshooting support
- 3rd party Supplier/vendor coordination
- Solid communication & customer focus
- Time management & operational discipline
- Problem-solving & analytical skills
Desirable Skills / Experience

Basic knowledge of VoIP/SIP and call flows.

Awareness of SBCs (Session Borde

📌 Advanced Network Technician 4 (Bengaluru)
🏢 BT Group
📍 Bengaluru