Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls, emails, or chats.
- Process customer requests for product information, orders, returns, and exchanges in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-2 years of experience in customer service role.
- Positive knowledge of the stock market and financial products.
- Excellent communication skills with the ability to handle multiple conversations simultaneously.
- Proficiency in blended process (inbound/outbound process), chat process, email support & client servicing.
Interested candidate can share their CVs on mail id
[email protected]
📌 Customer Service Executive (Thane)
🏢 Sharekhan
📍 Thane