Company: Umenit Solutions LLP
Product: RingEmAll – AI Voice Calling Platform
Location: Work from Office (Delhi NCR)
Employment Type: Full-time
Working Days: 6 Days a Week (One Weekly Off)
Shift: Rotational 24×7 Shift (Including Weekends & Holidays)

About Umenit Solutions LLP

Umenit Solutions LLP is an AI-driven technology company building creative automation solutions for businesses. Our flagship product, RingEmAll, is an AI-powered voice communication platform that enables organizations to automate customer interactions through intelligent voice agents.

We are looking for a proactive, detail-oriented, and customer-focused professional who can manage both Customer Support and Quality Assurance (QA) activities to ensure an exceptional customer experience and maintain the highest product quality.

Key ResponsibilitiesCustomer Support
- Provide L1/L2 functional and technical support to RingEmAll customers via calls, emails, chat, and ticketing systems.
- Investigate, troubleshoot, and resolve customer-reported issues within defined SLAs.
- Monitor application performance,



production alerts, and system availability.
- Diagnose issues related to AI voice calling, campaigns, telephony integrations, APIs, user management, and platform functionality.
- Log, prioritize, track, and manage customer issues using ticket management tools.
- Coordinate with Product, Engineering, QA, and DevOps teams for timely issue resolution.
- Perform root cause analysis (RCA) for recurring issues and recommend preventive actions.
- Assist customers with onboarding, product configuration, feature adoption, and usage guidance.
- Maintain accurate documentation of customer interactions, incidents, and resolutions.
- Participate in shift handovers to ensure seamless support across 24×7 operations.

Quality Assurance (QA)
- Execute functional, regression, integration, system, and user acceptance testing for new product releases.
- Prepare and maintain detailed test cases, test scenarios, and t

📌 Product Support Specialist (India)
🏢 Umenit Solutions
📍 India