About Company

Hexaware Technologies is a global digital and technology services company specializing in IT services, Business Process Services (BPS), customer experience management, and digital transformation solutions. The company serves leading global enterprises across Banking, Financial Services, Healthcare, Travel, Retail, Telecom, and other industries through creative technology and customer-centric operations.

Job Titles
- Customer Support Executive – Voice Process
- Customer Service Associate
- Customer Care Executive
- Telesales Executive
- Sales Executive
- Process Associate
- International Voice Process Executive

Role Overview

The selected candidate will be responsible for delivering exceptional customer experiences through voice-based interactions, resolving customer queries, handling service requests, and driving sales conversions depending on the assigned process.

Key Responsibilities

1) Customer Support – Voice Process
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests efficiently.




- Provide accurate information regarding products and services.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions in CRM systems.
- Escalate complex issues to relevant teams when required.
- Meet productivity, quality, and compliance metrics.
- Follow company policies and process guidelines.

2) Tele sales Executive
- Make outbound calls to prospective and existing customers.
- Explain products, services, and promotional offers.
- Generate leads and achieve sales conversions.
- Cross-sell and upsell products as per business requirements.
- Build and maintain long-term customer relationships.
- Achieve daily, weekly, and monthly sales targets.
- Maintain accurate customer records in CRM systems.
- Follow up with customers to maximize conversion rates.

Candidate Profile

We are looking for candidates who:
- Possess excellent communication and int

📌 Customer Support Executive (Noida)
🏢 Hexaware Technologies
📍 Noida