Center For Distributed Learning
The Center for Distributed Learning (CDL) serves as the central agent for online learning at UCF, providing leadership in distance learning policies, strategies, and practices. CDL supports and expands student access to education through the advanced application of instructional technology, data analysis, policy, and strategic planning for distributed learning programs and courses. We collaborate with internal and external partners to investigate, design, deliver, assess, and support online learning through faculty development, course production, and research, which are all aligned with institutional goals.

The Prospect
UCF's Center for Distributed Learning (CDL) invites applications for two Learning Technology Specialist I positions. The Learning Technology Specialist I provides front-line support for the institution’s learning technologies by assisting faculty, staff, and students with general technical issues related to the Learning Management System (LMS) and associated instructional tools.



This role serves as a primary point of contact for incoming support requests, including phone, email, and ticket-based inquiries, ensuring timely and effective resolution of user issues.

These positions work 40 hours per week and are designed to support the Center for Distributed Learning's extended support hours.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities
- Provide exceptional customer service and real-time user support through phone, chat, virtual sessions, screen sharing, and guided walkthroughs.
- Troubleshoot technical issues, resolve standard support requests, and escalate complex or high-impact concerns as appropriate.
- Maintain accurate support records by document

📌 Learning Technology Specialist I (Amta-I)
🏢 UCF Downtown
📍 Amta-I