Customer Experience Officer – Job Description

About Healthy Jeena Sikho

Healthy Jeena Sikho is one of North India's fastest-growing home healthcare companies, specializing in the rental and sale of medical equipment such as BiPAP/CPAP machines, oxygen concentrators, wheelchairs, hospital beds, patient care products, and rehabilitation equipment.

With operations across Delhi NCR, Punjab, Rajasthan, and Uttar Pradesh, we are committed to delivering exceptional customer experiences through quick service, empathy, innovation, and operational excellence.

At Healthy Jeena Sikho, we believe in ownership, continuous learning, teamwork, and execution excellence, providing our team members with real business exposure and opportunities to build impactful careers.

Job Title: Customer Experience Officer

Location: Mohali, Punjab

Experience Required: Minimum 1 year of experience

Employment Type: Full time

Compensation: 15-25k, based on experience

Role Overview

● We are looking for a proactive and analytical Customer Experience Officer (CEO)



to take ownership of the customer lifecycle and maximize Customer Lifetime Value (LTV).

● This role goes beyond customer support. You will be responsible for understanding customer behaviour, identifying growth opportunities, analyzing customer data, and driving initiatives that improve customer retention, loyalty, and long-term engagement. The ideal candidate should have an ownership mindset, strong analytical skills, and the ability to convert insights into meaningful business outcomes.

Key Responsibilities

Customer Lifetime Value (LTV) Management

● Own the end-to-end customer lifecycle with a focus on maximizing Customer Lifetime Value (LTV).

● Analyze customer behaviour, engagement trends, renewal patterns, and purchase history to identify opportunities for business growth.

● Identify customers at risk of churn and recommend strategies to improve retention.

● Drive initiatives that increase repeat business, customer loyalty

📌 Customer Experience Officer (Sahibzada Ajit Singh Nagar)
🏢 Healthy Jeena Sikho
📍 Sahibzada Ajit Singh Nagar